Shipping Policy
Rug Room Shipping & Delivery Policy
Shipping Charges
We are pleased to offer free shipping within India on all products available on our website. This means no additional cost will be added to the listed price, allowing you to enjoy our exquisite carpets and rugs with complete transparency.
Order Dispatch and Delivery Timelines
We aim to dispatch all orders within 48 business hours from the time of order placement. Delivery timelines vary based on the product and your location. Typically, your order may arrive as quickly as the next business day, or it could take up to 10 business days from dispatch. You can check the specific estimated delivery time for each product on its detail page.
Important Note:
During high-traffic periods such as promotional sales or holidays, there may be a delay of 5-7 additional days in processing and delivering orders. We appreciate your patience and are committed to getting your purchase to you as quickly as possible.
Order Confirmation Notifications
When you place an order with Rug Room, you will receive confirmation notifications to keep you informed about your order status:
- An email confirmation with your order details.
- An SMS confirmation (where applicable) to keep you updated.
Order Tracking
Once your order has been dispatched, you will receive an additional notification with tracking details. This will allow you to monitor the journey of your package and stay updated on its expected delivery date.
Order Cancellations
If you need to cancel an order, please reach out to us by calling +91 9129788793 or by emailing us at rugroomcarpet@gmail.com. Note that cancellations are only possible if the order has not yet been dispatched.
Upon successful cancellation:
- Refunds will be processed via the original payment method.
- You can expect the refund to reflect in your account within 48 business hours from the time of cancellation confirmation.
Hidden Costs
The prices listed on our website are final and inclusive of all duties and taxes. There are no hidden fees or unexpected charges added at checkout, ensuring a transparent shopping experience for you.
